Privacy Policy
Last updated: 07/19/2025
Welcome to Geminize IO. This Privacy Policy explains how Geminize IO ("we," "us," or "our") collects, uses, and discloses information about you when you use our website, mobile applications, and our hardware products, including the Geminize IO Relay Hub (collectively, our "Services").
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, information we collect automatically when you use our Services, and information from other sources.
a) Information You Provide to Us:
Account Information:
When you create an account in the Geminize IO mobile application, we collect your name, email address, and a hashed password.
Device Configuration Data:
To provide the core functionality of our Services, we collect and store the configurations you create for your Relay Hub. This includes names you assign to relays (e.g., "Front Light Bar," "Winch"), custom settings, and any other configuration data you input into the app.
Communications:
If you contact us for customer support, we will collect the information you provide in your communications (such as your name, email address, and the content of your message).
b) Information We Collect Automatically:
Usage and Telemetry Data:
We may collect anonymized data about how you interact with our mobile application and Relay Hub. This can include feature usage, app crashes, device connectivity status, and performance data. We use this information to improve the stability and functionality of our Services.
Website Data:
When you visit our website, we may collect standard log data, including your IP address, browser type, operating system, and information about your visit, such as the pages you viewed. We use this information to analyze website traffic and improve our site.
Cookies:
We use cookies and similar technologies on our website to help it function effectively and to gather analytics data.
c) Information Regarding Voice Control:
Our Services may offer voice control capabilities. Voice commands are processed through your mobile device's native operating system (e.g., Apple's Siri or Google Assistant). We do not receive, record, or store your voice commands on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Services: To operate the Relay Hub, sync your configurations across devices, and provide the features you use.
- To Improve Our Services: To understand how our users interact with our products, identify areas for improvement, fix bugs, and develop new features.
- To Communicate With You: To respond to your support requests, send you important updates about our Services, and inform you of changes to our policies.
- For Security and Safety: To protect against fraud, abuse, and security risks.
3. How We Share Your Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
With Third-Party Service Providers:
We use third-party vendors to help us operate our Services. These include:
- Cloud Hosting and Database: We use Supabase to securely store your account information and device configuration data.
- Analytics Providers: We may use services like Google Analytics to analyze website and app usage.
These service providers only have access to the information necessary to perform their functions and are contractually obligated to protect your information.
For Legal Reasons:
We may disclose your information if we believe it's required by law, regulation, or legal process.
In Case of Business Transfer:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. Your account and configuration data are stored with our service provider, Supabase, which employs industry-standard security practices.
However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your account and configuration data for as long as your account is active. We retain anonymized usage and telemetry data for analytical purposes.
You can delete your account at any time, which will result in the deletion of your personal information and device configurations from our servers.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.
You can manage some of this information directly through your account settings in the mobile app. For other requests, please contact us using the information below.
7. Children's Privacy
Our Services are not intended for or directed at children under the age of 16, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in our mobile application prior to the change becoming effective.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: